Frequently Asked Questions

1. What is JibbitxCharm?
JibbitxCharm is a brand dedicated to creating fun, unique accessories for customizing Crocs, shoes, and bags. We offer a variety of high-quality, resin-made charms that help you express your personal style.

2. How do I place an order?
Simply browse our website, select the items you want to purchase, and click “Add to Cart.” When you’re ready, proceed to checkout, enter your shipping details, and choose a payment method. After payment is processed, you’ll receive an order confirmation email.

3. What payment methods do you accept?
We accept a variety of payment methods, including:

• Credit/debit cards (Visa, MasterCard, American Express)
• PayPal
• Other secure payment gateways available at checkout.

4. Do you ship internationally?
Yes, we ship to many countries worldwide! Shipping costs and delivery times depend on the destination. Please refer to our [Shipping Policy] for more details.

5. How long will it take for my order to arrive?
Orders are typically processed within 7-14 business days. Delivery times vary depending on your location and the shipping method chosen. For more specific estimates, please refer to our [Shipping Policy].

6. Can I change or cancel my order after I’ve placed it?
Once your order is processed, we are unable to make changes or cancel it. Please double-check your order before completing the purchase. If you have any issues or need assistance, feel free to contact us immediately.

7. What is your return and refund policy?
We accept returns within 30 days of purchase if the items are unused and in original condition. If your product arrives damaged or defective, please contact us within 7 days for a full refund or replacement. For more details, check our [Return & Refund Policy].

8. What should I do if my item arrives damaged or defective?
We’re sorry if your item is damaged or defective! Please contact us at [email protected] within 7 days of receiving your order. Include photos of the damaged item, and we’ll assist you with a refund or replacement.

9. How can I track my order?
Once your order has been shipped, you will receive an email with tracking information. You can use the tracking number to monitor your order’s progress through the shipping carrier’s website.

10. Do you offer wholesale or bulk purchasing?
Yes! We offer wholesale and bulk purchasing options for businesses or distributors. Please contact us at [email protected] to discuss wholesale pricing and terms.

11. Are your charms suitable for all types of shoes?
Our charms are primarily designed for Crocs, but they can also be used with other shoes and accessories that have holes or slots for charms. Please check the compatibility of your shoes before purchasing.

12. How do I clean my charms?
To clean your JibbitxCharm accessories, simply wipe them with a damp cloth. Avoid using harsh chemicals or abrasive materials to preserve the charm’s appearance and finish.

If you have any other questions or need assistance, please don’t hesitate to reach out to us at [email protected].