Refund and Returns Policy

Thank you for choosing JibbitxCharm! We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to assist you.

Return Policy:

• You have 30 days from the date of delivery to request a return.
• The returned items must be unused, in their original packaging, and in new condition.
• If the item is defective or damaged during shipping, we will cover the return shipping costs. For all other return cases, the customer is responsible for the return shipping fees.

Refund Policy:

• Once we receive the returned item and inspect its condition, we will issue a full refund to your original payment method.
• Refunds are typically processed within 7-10 business days after we receive the returned item.

How to Request a Return or Refund:

1. Please contact us at [email protected] with your order number and reason for the return.
2. Our customer service team will guide you through the return process and provide a return shipping address if applicable.

Exchange Policy:

• We currently do not offer direct exchanges. Please return the original item and place a new order for any replacement items.

If you have any questions or need further assistance, feel free to reach out to us at [email protected].

Thank you for shopping with JibbitxCharm!